Frequently Asked Questions

Find the answers to some of the most frequently asked questions. Being quick, and simple, Boosted Kicks strives on providing the best customer support!

General questions

A sizing guide is available on all of our products. All of our displayed sizes are in US sizing. Many models such as Adidas Yeezy often fit tighter than usual, so please contact us before your purchase if you are still uncertain!

To view our full size guide, click here!

Due to the nature of many products we sell, the limited stock we have may sell out quickly. If an item you are interested in is currently out of stock or unavailable, please get in touch with our team by filling out the product request form, or by simply contacting us!

Contact us 24/7 at any of these contact options:

  • Email:
  • @boostedkicksau on Instagram
  • Boosted Kicks AU on Facebook

and we will be in touch ASAP!

If there is a problem with your recent order, you must contact us ASAP before your order is dispatched.

Shipping & Delivery

Delivery estimates vary on every order depending on your shipping location. Orders are shipped out within 1-3 business days and can take from 1-5 days to arrive to you!

To view our full shipping policy, click here!

At Boosted Kicks, our service thrives off the pleasure of customers. So, we offer free express shipping on all and every single order placed. So, to answer your question, $0.

Currently, international shipping is only available to orders placed in New Zealand.

Rest assured you will be notified if this changes.

Yes, we sure can! The same express postage service via Australia Post will be used and a tracking number provided to you.

Returns & Refunds

Please ensure you are 100% certain with your purchase before your order is placed as all purchases are final.

Returns or refunds will only be provided in special circumstances and will be dealt with on a case-by-case basis.

For more information on our refund and returns policy, click here.

Exchanges are not permitted for any purchase. If there is a problem with the size of your order, please contact us.

Returns/Exchanges for faulty products or the wrong size given are considered valid and will be dealt with. This must be done within 5-7 days of receiving your item and prior to any item being worn.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. We also accept payment via PayPal.